klm twitter refund

Dear KLM, I wonder why we as customers are getting ignored? Continuously updated. Don’t forget: “Individually, we are one drop. Since the start of the health crisis, Air France-KLM has been offering vouchers valid for a year. Vouchers won’t pay my bills, my family’s financial situation has changed as a result of the crisis. Their customers are flooding Facebook and Twitter to complain they can’t get their money back for canceled trips. KLM owes me HUF 78900. Most flights had been previously canceled, but now Europe is gradually opening its borders and mass cancellations of flights are no longer happening. We all have enough things to deal with at the moment home working/home schooling and caring for relatives, without having companies making life even more difficult. I am devastated that I have taken parents hard earned money and now I can’t get it back. A German passenger rights company, Flightright, is suing a raft of European airlines including Ryanair, Lufthansa and Swiss over billions of dollars in unpaid refunds … KLM owes me £570+. In addition to the official private channels (FB Messenger, WhatsApp, and the phone), you can also email them at klm.web-response@klm.com or delegate@klm.com. Making ends meet is really hard under this stress. I can’t get a response from KLM, I feel let down. Air France/KLM has a strong presence on both Twitter and Facebook Messenger. Therefore, Air France and KLM have decided to adjust their refund policy for flight cancellations taking place on 15th May and after. Careers. Now we don’t require to travel as it’s long passed, so a voucher is of no use to us. This site was created by and for deceived customers to share their personal stories, assist with receiving a refund and to attract media attention in the matter of KLM refusing refunds. Why don’t you try hard to get help from the state to pay back customers ticket? Find up-to-date answers to the most asked questions about the impact of the coronavirus on our services and travel routes. KLM Refuses ticket refund has 3,823 members. KLM owes me £1906. Welcome to Refunds Processing System Please start by selecting your language. Flight delay or cancellation Log in for rebooking options and the latest updates on your journey. It’s not at all nice to feel humiliated trying to convince them to respect the law. 2.3 If it's KLM fault. Together, we are an ocean”. This group was created to work together to enforce our right to a refund for a canceled flight. Up to €600 per passenger. KLM begins to understand that the PR department cannot solve the problem of an impending crisis of confidence — breaking the law will not be overlooked by the public anymore. Chances are that you’re going to be ignored or get the same roboreplies, but having a proof of contact is important for future claims. KLM owes me €687. It was hard getting answers. You are a company that’s here for profit, I’m just a person that was here for a service. Dear KLM, do the right thing and stick to the laws, rather than lining your own pockets and those who can afford to throw money away. Deals Deals. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. KLM owes me €3500. And you can only hope that they do not change policies again... Due to the COVID-19 pandemic, the borders of many countries remain closed, which have impeded air travel significantly. Below you will find quotes from real letters from KLM. Dear KLM, your behaviour has been illegal and is incredibly inconsiderate to people who are already dealing with so much upset. I feel devastated. Learn it. In case you want to cancel or change your flight with them, here is a Step by Step Guide on How to Change Flights or Get Refunds on KLM. Nothing they say seems to ever pan out, and yet they hide the real state of affairs behind posts of beautiful locations on social network. It’s not lawful, and KLM are unreachable. Currently selected country: United States, Currently selected language: English, Contingency plan for lengthy tarmac delays, Your KLM flight was cancelled and you did not take an alternative flight, You’ve been confronted with a change in the Schedule Indicators (article 11 General conditions of carriage) and you decided against transportation, If the conditions of your ticket allow for a refund or, You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day, You cancelled your intercontinental KLM flight because it was delayed more than 3 hours, Your KLM flight was cancelled or delayed for more than 3 hours, Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike. KLM Royal Dutch Airlines. Now they want to take away our rights retroactively. However, we’re trying to complete your request within 60 days. It’s pretty hard to reach KLM nowadays. Dear KLM, please do the honourable thing, and refund your customers as EU law states. You can submit a refund request for a ticket if you bought it at least 2 days and up to 12 months ago and if it isn’t a Flying Blue Reward ticket. All deals. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Then you may as well be entitled to flight cancellation compensation. Therefore the refund needs to be applied via BSP and it will take 3-4 months for them to activate the amount to us. KLM owes me £920. When I reminded them that they’d already promised to give me a full refund, and not a voucher, they simply told me I could sue them if I wanted to. If you payed with a debit or credit card, you can request a chargeback from your card provider or bank. Concerned customers will be offered the choice of a voucher or a cash refund. Thus far, however, intercontinental flights continue to operate today. KLM website offers single and return tickets ... but the cheapest option can prove the most costly. Banks are for loans, not your customers. Dear KLM, airlines could not exist without their customers. Spread your story on social media (KLM is not only on. People do remember who treats them well, and this behaviour is shocking. We can contact you via e-mail, text message and telephone – simply enter your contact details in your KLM account, your Flying Blue space, or via My Trip. KLM deliberately sold me tickets to already cancelled flights, taking advantage of my desperation to get home. The KLM tickets were applied for refund on 10 April 2020 via BSP.” Dear Air France–KLM, I had trust in you, I couldn’t believe you would not respect the law. We will not respond to this email anymore unless you would like to make use of the voucher. The Dutch minister with air travel in her portfolio has given KLM de facto permission to not give refunds as long as the vouchers are valid for 1 yr and at expiry unused value will then be refunded. Due to the virus, my husband and son are not working. If we’d just been asked, we would have considered taking the vouchers out of national pride. I feel betrayed and helpless, it’s very hard to get a personalized answer to my questions. How much could you be entitled to? Currently selected country: France, Currently selected language: English Who knows when we can travel again and whether we can afford to travel in the future, so vouchers are not helpful at all. Without it now, that money could be food or another month of rent for me. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. Therefore the refund needs to be applied via BSP and it will take 3-4 months for them to activate the amount to us. But, because of that, I will prefer companies with honesty and customer care. Dear KLM, I am not a bank. Book your KLM flight now and change your booking at no extra cost. The airline is not the victim of this pandemic, yet they’re the ones being bailed out. KLM claims that the regulations were not written in anticipation of a pandemic, and therefore shouldn’t apply now. KLM is lying when they say you can only get a voucher and not a refund. I’m thinking about this all the time, I wrote everywhere, spent hours and hours on this. I’ll never trust governments and justice again. The airline is also lying when they promise a refund in 60 days. Dear KLM, your attitude and your total disregard for your customers’ circumstances at this difficult time is the very hard to accept. I felt cheated, left alone. KLM owes me more than £3350. People all over the world are trying to navigate the refund process with KLM and finding little assistance from the airline. We do understand that this is a difficult situation for everyone but as my previous colleagues already mentioned before we do not give any refunds at the moment. This is management decision, and nothing else can be done, no refund can be granted from higher channels either. Frustrated and out of options, people have turned to making complaints on KLM websites and social media outlets only to find those complaints have been removed. To make it worse, our minister says in parliamentary questions that “we can always go to court” and she tries to kill European regulations through a back door. Realizing that, KLM has decided to assure its future customers that this situation would never happen again. “In order to make travel easier for customers in this challenging time, Air France and KLM loyalty program FlyingBlue is waiving the refund fees for travel until 31 March 2021 on all reward tickets.” Also note that if you have recently paid a cancellation fee to Flying Blue, you can contact them for a refund. In the case of a flight cancellation, the airline is obliged to give a full refund. This break was for my husband’s birthday in March. You are not required to agree to receive a voucher or else suffer a complete loss of funds. KLM’s Refunds Processing System. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I have worked extra NHS shifts to pay for a flight, not to give KLM an interest free loan. 09/**/2020 - Orbitz called KLM on behalf of me and I got an email from Air France Sales & Service Center saying I will have to contact orbitz regarding my refund. KLM customers have gone through nine circles of hell and are unlikely to ever buy a ticket from them again. Information about the coronavirus-tested one-way flights. So you will just need to wait until we receive the refund from the airlines.” After I asked “three to four months from when?”, Alice replied on 1 July: “It will be 3-4 months from the date of Submission. : Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested. KLM is adjusting its refund policy for the coronavirus crisis so that passengers whose flights are cancelled due to the pandemic can choose between a voucher or a cash refund. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details I don’t want a voucher, because I am not a bank, and because my money won’t have the same value in a year. Dear KLM, why are you ignoring the law and not respecting your customers? Let’s plan for the future, not only for today! This was the last time we could have spent out there with them. They have no intention of returning your money. Dear KLM, the definition of integrity: “the quality of being honest and having strong moral principles; moral uprightness”. If you were in this situation, how would you feel? Their loyalty cannot be returned even with a refund. Read all conditions . Refunds . Remove; In this conversation The solution is simple. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details I feel tricked and deceived, like I was the victim of a con artist. They are compensating for their losses by witholding their customer’s refunds while also receiving government bail outs. This big company just stomped all over me and the rights the EU has granted me with no consequences. Why can other airlines treat customers with respect but not KLM? I doubt I’m the only one who purchased a flight while I still had a job. Dear KLM, why are you allowed to act against laws and regulations? It is time to respect their rights and do the MINIMUM for them in this “exceptional situation” that you use as an excuse in your messages. KLM has canceled many flights. Search query Search Twitter. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Some vouchers which you received due to cancellation, delay, denied boarding or downgrading, are refundable (‘refundable EMD’) and can be exchanged for cash. And most importantly what are you doing with the money you kept, when you didn’t fulfil any service? Partners. The hardest thing is dealing with the stress and inconvenience of contacting KLM whilst working flat out for the NHS (testing for Covid). If anything, you will receive a voucher after those 60 days. I fear that many people will not forget this and the reputation damage will be enormous. With so many people out of work and low on funds, receiving a refund is imperative. KLM owes me £250. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. KLM owes me £7000. Once we processed it, we’ll inform you again via e-mail. KLM owes me €225. They are trying to profit from a horrible crisis, and disguise it as martyrdom — what an absolute disgrace. KLM owes me €687. These tips do not guarantee you a refund. However, we’re trying to complete your request within 60 days. I don’t get a share of your profits, so why should I cover your losses? Dear KLM, if the situation was reversed and I couldn’t take my flight, you wouldn’t blink twice to keep the fare of my non refundable ticket (nor would I expect you to). It has worked out for some of us, didn’t for others, but it’s worth a shot, and since it can take a long time in some cases, it’s better to try your luck early on. Saved searches. T Contact KLM 24/7 via Twitter > ☎ See contact ... Request a refund > Claim Agencies information. Together with Delta Air Lines, we are launching coronavirus-tested one-way flights departing from Atlanta. 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